Privacy Policy

1. Information We Collect 

We may collect the following categories of information: 

Personal Information 

Information you provide directly to us, including: 

  • Name, phone number, email address 

  • Property address or project details 

  • Any other information shared when requesting estimates, booking services, or contacting our team 

Interaction & Usage Data 

Information automatically collected when you visit our website or communicate with our virtual receptionist assistant, such as: 

  • IP address, browser type, device information 

  • Pages visited or actions taken on our website 

  • Date, time, and content of communications 

Communication Records 

We may retain transcripts or summaries of interactions with our AI receptionist (via Jobber or other platforms) to help us manage inquiries, improve customer service, and maintain accurate records. 

 

2. How We Use Your Information 

We use the information we collect to: 

  • Provide, schedule, and manage landscape design-build services 

  • Respond to inquiries, prepare estimates, and support client relationships 

  • Improve our website, communication processes, and virtual receptionist assistant 

  • Send service-related updates, confirmations, or follow-up messages 

  • Maintain business records and comply with legal obligations 

We do not use your information for automated decision-making about pricing or eligibility for services. 

 

3. How We Share Your Information 

We do not sell your personal information. 

We may share information only in the following circumstances: 

  • Service Providers: Trusted partners who help us operate our business (e.g., Jobber for scheduling and CRM, website hosting, communication platforms). These providers are contractually required to safeguard your information. 

  • Legal Requirements: When necessary to comply with laws, regulations, or valid legal requests. 

  • Protection of Rights: When needed to protect our business, clients, or property. 

 

4. Data Retention & Security 

  • We retain personal information only as long as needed for the purposes described above, or as required by law. 

  • We implement reasonable physical, electronic, and administrative safeguards to protect your data from unauthorized access or misuse. 

  • While no system can guarantee complete security, we make commercially reasonable efforts to safeguard your information. 

 

5. Your Privacy Rights 

Depending on your location, you may have rights under laws such as the GDPR or CCPA, including the right to: 

  • Access the personal information we hold about you 

  • Request correction or deletion of your information 

  • Opt out of certain types of communication 

  • Restrict or object to certain processing activities 

To submit a request, contact us at: info@nobleroot.com 

or 503-208-6133. 

 

6. Cookies & Tracking Technologies 

Our website may use cookies or similar technologies to: 

  • Improve site functionality 

  • Analyze website traffic 

  • Enhance user experience 

You may adjust your browser settings to refuse cookies; however, certain site features may not function properly without them. 

 

7. Third-Party Links 

Our website may include links to external websites. We are not responsible for the privacy practices or content of those third-party sites. 

 

8. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our website or services after changes are posted indicates acceptance of the revised policy. 

 

9. Contact Us 

If you have questions about this Privacy Policy or about how we handle personal information, please contact us: 

Noble Root 
401 NE 19th Avenue, #200 
Portland, OR 97232 
info@nobleroot.com